At Productos Colcar we will always aspire to achieve both quality of product we manufacture -hot melt adhesives- and quality of services we provide to our customers. This is a maxim that guides us at achieving excellence.
Quality is a term that the Royal Spanish Academy defines as the “property or set of properties inherent to something, which allow its value to be judged”. At Productos Colcar we have so internalized this concept that we never do without it and, of course, we always apply it and take it into account on each phases involved at development of our daily activity.
For us, both quality of product we manufacture – hot melt adhesives – and quality of service is a maxim to which we will always aspire. Moreover, we will never fail to comply with it because we are clear that our clients deserve to receive 360º quality service. That way they will always be satisfied!
This is the reason why Productos Colcar is leader in the manufacture of custom industrial adhesives.
Our clients´satisfaction
In any of the cases, for Productos Colcar, quality is directly related to the satisfaction of our customers. This is the best result that any company can achieve. Satisfaction not only depends on the quality of the services we provide, but also on the expectations of the client, who will only be satisfied when the services meet their objectives.
Therefore, quality understood as degree to which expectations of consumers or users are met or not involves including subjective factors related to judgments of people who receive the service. In our case, fortunately we carry out periodic quality controls to find out what our clients think about our products and services.
Satisfaction not only depends on the quality of the services we provide, but also on expectations of client, who will only be satisfied when the services meet their objectives
With very rare exceptions, results are fantastic. How do we get them? Providing products and services adapted to the needs of our clients. By and for this we work daily; and by and for them we innovate, create and advise with an impeccable guarantee.
Product quality
At Productos Colcar we have a wide range of hot melt adhesives for its application in various sectors of activity, as well as in the printing industry, binding, labeling, food or parcel (e-commerce).
In addition, we supply glues to the rest sector (mattresses and sofas), timber …
How do we get quality products? Merging several aspects that, we believe, essential:
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Tailor-made solutions: we design tailor-made solutions, always based on five key concepts -customization, respect for the environment, innovation, service and quality-.
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Innovative formulas and quality raw materials: we develop adhesives applying formulas with state-of-the-art technologies and using materials using excellent raw materials, as this lengthens the life of the application equipment, avoids extra costs derived from production stoppages and facilitates a continuous flow of work.
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We are committed to highest possible effciency system: we certify the ISO 9001: 2015 and ISO 14001: 2015 standards
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Environment protection: we have always opted for real commitment to protect our environment, which we have achieved by optimizing manufacturing processes of our hot melt adhesives, which are now much more efficient; reducing energy and raw material consumption, thus minimizing waste generated.
Quality service
Quality of service is an aspect that, day by day, becomes more important. This is the reason customers are increasingly demanding and are much more and better informed thanks to technology.
At Productos Colcar we have always tended to achieve the best of results, in the most absolute sense. It is true that this aspect has a subjective version that makes it difficult to understand what is considered excellent.
At Productos Colcar we have always tended to achieve the best of results, in the most absolute sense
However, a direct consequence derived from provision of good quality services is reflected to satisfied customer, whose future behavior will lead to the desired loyalty, a very valuable goal for any company.
How do we get a satisfied customer?
• Advice: experience acquired in these years allows us to advise and guide customers in choosing hot melt adhesives that best suit customer needs.
• Fast and effective service: our customer service department invests endless resources to guarantee efficiency and speed in the service we provide to our customers and suppliers.
• We are committed to highest possible efficiency system: we certify the ISO 9001: 2015 and ISO 14001: 2015 standards
• Safe payments: we guarantee the security of our clients through a secure payment of the goods. The operations we carry out are based on a direct and personal relationship with them.
It is clear that quality is an important value for us. An essential value that makes a difference at Productos Colcar.
If you need more information, you can contact us through marketing@productoscolcar.com
